Customer Service Advisor

Our client is looking for additional Customer Experience Advisors to deal with their American market working 4pm - midnight

This position is fully remote however you are invited into the office to work the first half of your shift whenever/if you desire

Main Duties:

• Answering calls, dealing with queries regarding order, delivery and pricing
• Process orders taken over the phone and via website/email onto the system accurately
• Recognise potential cross-sell/upsell opportunities
• Liaise with courier companies to ensure deliveries to customers are seamlessly executed
• Thoroughly understand the product range, including features and benefits to assist customers with product selection, offer recommendations and provide technical information

Skills, Knowledge and Experience:

• An excellent communicator with an enthusiastic attitude
• Positive, with a motivated attitude towards customer service and the willingness to provide outstanding service
• Excellent interpersonal skills and telephone manner
• Able to work under pressure in a fast-paced environment