Customer Service Advisor - HEAT

We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone!

Location - Nottingham City Centre

Salary - £21,613 to £25,754

Here at E.ON the customer is at the heart of everything we do and as a Customer Service Advisor you will play a vital role in supporting our vision of becoming the number one trusted energy partner.

E.ON Heat provides hot water, heating & cooling directly to our customers through district heating networks across the country. We're one of the UK's biggest District Heating providers - this is your opportunity to join this fast-paced customer focussed team as a Customer Service Advisor.

What we need from you

Do You...

• Love going above and beyond to help customers?
• Thrive on solving complex problems?
• Excel in a challenging working environment?
• Remain calm under pressure?
• Get motivated by the freedom to make decisions?
• Want to build a culture in which everyone can be 100% themselves?
• Enjoy being part of a team that is more like a family?
• Like owning issues end to end?
• Want to be more involved in green solutions in a growing sector?
• Build and maintain lasting relationships with variety of stakeholders such as Field Engineers?
• Work in an area where you impact the customer journey as a whole…no passing off?

If so, we want to hear from you!

Ideally, you'll have some previous experience working in a customer service and/or contact centre role, but don't worry if you haven't as full training will be given alongside ongoing support. We're looking for someone with great communication skills who will be comfortable handling both inbound and outbound calls professionally.

We’ll be reviewing applications and inviting successful candidates to interview on an ongoing basis, so please apply today to ensure you’re considered!

Here’s what you need to know

• We offer a competitive starting salary of £21,613 with the opportunity to increase your salary up to £25,754..
• This role is based at our impressive Trinity office in the centre of Nottingham. There’s subsidised travel via bus and tram and discounted parking available.

• The role will initially be office based while you find your feet. Once you are fully trained and working in dependently you can work from home 2 days a week if you want - we’ll provide you with all the equipment you’ll need.

• We’ve got an on-site canteen that serves a variety of hot and cold sandwiches and snacks plus there’s microwaves and free hot drinks machines.
• Our contact centre is open from 9am till 5pm, Monday to Friday, there may be occasions where we ask you to be flexible to help manage our customer demand.
• Due to the nature of this role a Criminal Record Check will be required.
• Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022!
• As the only energy company to feature in The Inclusive Top 50 UK Employers (our 2022/23 ranking is 8th) we’ve proven that we’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
• As a Disability Confident Employer we will interview every disabled applicant who meet the minimum criteria for the role.
• We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.