Customer Service Administrator

Our client, based on the outskirts of High Wycombe is looking for a temp for 8 weeks. There is a possibility of permanent job at the end of the assignment. Ideally you will have worked in a similar role and be proficient in microsoft office.

The successful candidate will need to be immediately available

• Reporting to Client Relations Manager.
• Assisting with all administrative duties within Client Relations department.
• Learn and operate Dynamics 365 to keep plots updated, generate job sheets, manage diaries, etc.
• Assisting with administration duties related to customers from 2 weeks post completion and up to 2 years post completion.
• Dealing with customer queries, via telephone and email.
• Register all customers upon completion with NPA out of hours service.
• Complete meter readings on COR forms for all new completions for British Gas and Thames water/equivalent.
• Assisting Client Liaison Executives with administration during busy periods.
• Updating and generating reports as required.
• Responsible for chasing outstanding issues/tasks with subcontractors on developments assigned to you.
• Assist Client Relations Manager with maintenance men diaries.
• Raise job sheets when necessary for our Housing Associations, ensuring their systems are kept updated, progress jobs and close down as necessary.
• Ad-Hoc tasks set by Client Relations Manager.
• Organise Client Relations inbox according to the 'categories’ set.

Key Requirements:

• Well organised and flexible being able to adapt to and willing to take on additional or alternative tasks as required.
• Computer literate and confident with MS Office applications, Outlook, Word and Excel.
• Excellent interpersonal skills, with a positive and professional 'can do' attitude.
• Resilient and energetic character who can respond effectively in a busy office environment.
• Calm team player who can prioritise effectively and work efficiently, with the ability to liaise with other members of the team to get a task done.
• High attention to detail and accuracy.
• Hours - 9-5.30pm Monday to Friday
• Parking