Customer Service Administrator

Are you an Administrator or Customer Service professional who is committed to delivering first class customer service, takes ownership of your work, and works with a positive mindset? We are looking for an Administrator with excellent Customer Service skills for a permanent role based in North Bristol.

Client Details

Our client, a multinational business specialising in the design, manufacture and marketing of advanced technology solutions. Their UK Head Office is based in Bradley Stoke, North Bristol and they are the UK market leader in their field, serving 180 distributors across the UK & Ireland delivering solutions for the workplace, hotels, restaurants and catering.

Description

Duties and responsibilities of the Customer Service Administrator include, but are not limited to;

• Corresponding with customers by telephone and email
• Inputting orders onto our business system
• Monitoring orders from start to finish to ensure timely delivery, despatch and payment
• Verifying fulfilment provisions
• Processing credits
• Booking transport for despatch
• Maintenance of client databases

Profile

A successful Customer Service Administrator should have:

• Customer Service knowledge and experience (essential)
• IT skills
• Experience of sales processes (desirable)
• Exceptional communication skills
• A focus on delivering excellent customer service
• Highly organised and process focused
• Ability to manage demands from multi departments
• Ability to build good working relationships
• High attention to detail
• Good organisational skills
• Ability to work in a high paced environment
• Attention to detail
• Ability to work independently as well as part of a team

Job Offer

• Competitive salary (up to £27,000)
• Flexible working arrangements
• 23-28 days holiday (+ Bank Holidays), increases with LOS
• Free parking
• Christmas Shutdown
• Enhanced Pension
• Employee assistance program
• An environment to learn, develop and grow.
• Exceptional coffee!