Customer Service Administrator

The Role: Customer Service Administrator

The Hours: Monday-Friday 09:00am-17:30pm

Location: Ashington

Salary: £24,000

My client is looking for a dynamic and innovative candidate to join our growing company based in Ashington. Must be able to drive due to location of the client.

Job role

• Administration of Import/Export documents and procedures
• Role within a busy customer service team dealing with a high volume of orders, requisitions, courier tasks and other order related issues.
• Administration across a range of key projects, including stock holding and distribution, courier development and other on-site project
• Ordering of Stationery and staff supplies.
• Daily paperwork & archiving.
• Working closely and liaising with Senior Managers and other key members of staff.
• Maintaining the best possible services.
• Dealing with customer complaints and escalation of courier and other in-house issues in a timely manor.
• Ad-Hoc commercial and office administration roles as required.
• All customer service related tasks, including order processing, managing courier issues and answering a large volume of calls.
• Managing daily post & internal mail.
• Any other duties as required.

Candidate requirements:

• Experience of Import/Export and customs procedures desirable.
• GCSE Maths and English (A-C Grade of Above) or equivalent
• Basic skills in Microsoft Office
• Ability to work as part of a team
• Positive can-do attitude with a hard work ethic
• Communicate clearly, professionally and concisely.
• Organisation and timing
• Ability to work under pressure
• Customer-orientated

Benefits

• Company events
• On-site parking
• Company incentives
• 20 days holiday plus BH

Job Types: Full-time, Permanent