Customer Service Administrator

Ellis Mason have partnered exclusively with a locally reputable business based in Baldock to help them find an  CUSTOMER SERVICE ADMINISTRATOR .

For the role of  CUSTOMER SERVICES ADMINISTRATOR , you will need to have previous experience of office based customer service or administration, ideally from a sales administration background. 

• Salary circa £21,500-£24,000 per annum, dependent on experience.
• Monday to Friday office hours of 9 am - 5 pm on a permanent, full-time basis
• Open plan, modern office
• 21 days holiday plus 8 bank holidays
• Government pension scheme
• Street parking

The main duties included within the role of the  CUSTOMER SERVICE ADMINISTRATOR , are:

• Answering incoming customer calls from customers/suppliers
• Responding to enquiries for information, sending out info/samples as required
• Providing quotations via e-mail and over the phone
• Taking orders and entering them onto the database
• Working with the supplier to check levels and check delivery lead times
• Monitoring orders through to delivery
• Supporting the customer at all times, ensuring an excellent service is delivered
• Maintaining contact with the customer after delivery to ensure they are happy with the service

You must enjoy working within a team and you need to be able to thrive in a fast paced, busy environment.