Customer Service Administrator

Student Castle Property Management is hiring as Customer Service Administrator!

Job Title: Customer Service Administrator
16 hours / week
2 days / 7, mainly Monday to Fridays
Hours/Shifts: 09.00 - 18.00 / Could vary at times depending on cover and summer period

Direct Report: Scheme Manager / Assistant Scheme Manager

Main duties will include:
•Answering student queries by telephone, email, letter or in person or directing queries to the relevant member of the management team
•Handling all manners of enquiries: from students, parents, universities and stakeholders in the business.
• Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving customer issues at the time or referring them to management via the appropriate channels
•Distributing post and managing student parcel pick-up system
•Front-of-house and reception duties
•Preparing written correspondence as requested by other members of the management team
•Receiving student payments

Assisting Scheme Manager in administrative actions required for all aspects of financial control including;
-Credit control
-Reconciling staff expenses
-Daily cash and card banking reconciliation
-Petty cash reconciliation
-Updating booking system with payments received or further charges
-Invoice reconciliation and payment request
•Ordering new office, cleaning and maintenance supplies
•Preparing arrival packs for new residents
•Publishing and distributing signage for notice boards around scheme
•Checking returned licence acceptances ensuring all relevant documents have been received
•Perform room viewings for potential new residents
•Assisting the Assistant Scheme Manager with administrative tasks as required
•Work with the marketing team to actively promote and explore new marketing avenues
•Organising social events on site, monitoring social media and updating our social media streams

Other Duties
•Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends
•Perform and document regular inspections of residents flats
•Monitoring social media and updating our social media streams
•Receiving student payments
•Preparing written correspondence as requested by other members of management team
•Publishing and distributing signage for notice boards around scheme
•Work with the marketing team to actively promote and explore new marketing avenues.

You should have

• Strong customer service skills
• Excellent communicator
• Strong organisational skills
• Experience with MS word