CUSTOMER & SALES SUPPORT EXECUTIVE

CUSTOMER & SALES SUPPORT EXECUTIVE

Are you interested in working in a fast-paced, customer driven environment, where no two days are the same? We are looking to recruit for two Customer & Sales Support Executive to join our friendly growing team.

We offer hybrid working, parking and an excellent benefit package.

WHAT'S YOU WILL WANT TO KNOW...

• Hybrid working - 2 days at home and 3 in the office
• Permanent position
• Salary £24 -25K per annum plus £1,000 per annum bonus, based on company profit scheme and paid quarterly
• Hours, Between 8.30am to 5.30pm on a weekly rota basis ( 8.30am - 5pm or 9am - 5.30pm) with 1 hour lunch
• Holidays: 23 days per annum, Jan - Dec, increases with service
• Benefits: Simplyhealth, Denplan, Life Insurance and contributory pension

A SNAPSHOT OF THE CUSTOMER & SALES SUPPORT ADMINISTRATORS DAY...

You will support the Sales Team to assist them in the day-to-day administration of their customers accounts. Provide excellent Customer Service to ensure that the retention of customers is a priority within all aspects of the role.

• Support the sales team to assist in all day-to-day administration of their customer accounts
• Provide excellent customer service to ensure that the retention of customers is priority
• Take incoming calls and orders
• Check and monitor the sales email inbox and online orders
• Update systems, maintain customer data and sales activity information
• Input all orders daily, ensuring they are on the system ready for despatch in a timely manner and provide order confirmation to the customer.
• Assist with resolution of customer enquires or complaints
• Assist with written quotations to customers

Does this sound like a good fit for you?

• Previous experience within a customer service or administration role in an office environment
• Excellent communication skills (written & verbal) with a strong emphasis on professional email communication
• Professional telephone manner, able to communicate clearly and concisely to business customers.
• Proficient on Microsoft Office
• Experience in working with technology-based solutions or telecommunications is desirable but not essential