Customer Relationship Manager

 Working for a prestigious company in Aztec West, we are looking for a full time Customer Relationship Manager role. Excellent rewards and bonus (approx. £2.5k per quarter but this is uncapped so you can earn a lot more) with £29k basic. You much be a real people person with B-2-B account manager experience. This role is working from the office within a fun, friendly hardworking team! 37.5 hours per week Monday to Friday

Duties: To effectively manage existing customers to achieve revenue growth, and the development of new business through targeted sectors within a specified region

Main Duties:

• Meet or exceed set sales targets

• Maintain and develop relationships with existing customers to optimise business growth

and to achieve a high level of satisfaction as measured within Net Promoter Score (NPS)

• Conduct proactive calls to existing customers and business development calls to dealers

• To work with Field Sales and arrange site visits upon request and/or where necessary to

achieve maximum profitability

• Liaising with customers on order progression/stock availability/lead time

• To provide support/cover to team colleagues and sales coordinators where necessary

• Deal with all customer queries efficiently and effectively

• To actively seek to increase the uptake of additional products and services

• Advise customers on forthcoming product developments and discussing special

promotions

• Make accurate cost calculations and provide customers with formal quotations in line with business expectations

• Report on activity through CRM management and maintain accuracy of pipeline

• Gain a clear understanding of customers businesses and requirements

• Create account development plans in conjunction with Field Sales

• To work with the Commercial team in protecting and developing profits for the channel

• Attend training to develop relevant knowledge, techniques, and skills as required

• Attend site visits where required

• Monitor and report on competitor activities and provide relevant information

• To attend industry exhibitions and networking events where required, feeding any

changes on market and buying activity back to the business

• Other tasks as and when required

Skill and Experience:

• Must have previous experience within a sales role or sales administration role

• Excellent communication skills at all levels

Personal Attributes:

• Confident, enthusiastic approach to work

• Target driven

• Flexibility to move outside the job description as and when required

• A desire to exceed expectations, always striving for excellence

• Self-motivated, positive, confident and self-assured

• Focused and persistent

• Ability to work under pressure

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requirements.

Employee