Customer Relations Advisor

We are working with a fantastic national organisation who are seeking to recruit x 3 experienced Customer Relations Adviser's to join their team on a permanent basis. Working on a hybrid model 9-5.30 Monday-Friday, the successful candidates will be joining an established and supportive team where you will provide support and guidance to their customers and clients. The successful candidates will have a solid customer care background and key duties will involve;

• Manage all inbound & outbound customer queries and complaints
• Managing customer issues and complaints from first point of contact
• Manage all complaints to be resolved in a timely and efficient manner
• Work in line with KPI's ensuring the team remain compliant always
• Accurately record complaints received
• Build great relationships with stakeholders

This is a fantastic opportunity to join a wonderful team who are incredibly supportive of development and growth of all their team members, successful applicants must have;

• Minimum of 2 years customer service/ complaint handling experience
• Good investigative skills and attention to detail
• Decision making skills with the ability to find the root cause
• Ability to handle multiple ongoing cases and an ability to prioritise an ever-changing workload
• Perform well under pressure and to time constraints
• Strong communication skills
• Excellent communication skills both written and verbal
• Competent in all MS Office packages

If you match the above skills and experience and are looking for a challenging new role please send your CV immediately for a confidential chat.