CUSTOMER ONBOARDER - LOWESTOFT

My client is seeking a bright and enthusiastic Customer Membership Advisor to look after on-boarding new clients within the business. You will be the members 'go to’ for any enquiry and constantly ensuring a positive customer experience so that members are getting the best out of their subscription.

The ideal candidate will be enthusiastic, approachable, bright and a confident communicator at all levels, written and verbal. This is a fantastic opportunity, within a fantastic company!

Responsibilities include

• Delivering excellent customer service through maintaining good relationships
• Providing knowledge and assisting with any customer enquiry
• Providing support to the sales team
• Reporting customer feedback, concerns and issues to Sales Manager and any other relevant department
• Recording incoming email and phone enquiries rapidly and efficiently.
• Excellent telephone skills and a persuasive demeanour
• Use of Word, Excel, Publisher
• Gathering market and customer information as input to sales activities

Experience:

• Customer Service background within office environment
• Computer skills needed preferably previous experience was computer based
• Experience in contacting businesses on the phone as well as face to face - this does not involve any cold calling.

If you are interested in the role, please submit your details online, or for further details please contact Lesley Freeman or Wendy Wakefield