Customer Liaison Officer

• Process customer orders in accordance with procedures and guidance from the Sales Office Manager and Commercial Manager.
• Issue Order Acknowledgements to customers in a timely manner.
• Maintain accurate filing systems for full traceability of all orders received.
• Assist with customer order-related enquiries via telephone and email.
• Follow pricing guidelines for all quotations, enquiries, and orders in line with company policy.
• Update customer portals online with delivery dates and additional information as required.
• Handle customer complaints, process returns requests, and arrange for credit notes when necessary.
• Generate ad-hoc reports and carry out other tasks to support the efficient running of the commercial department.

• GCSE or equivalent in English and Maths.
• Customer service training is desirable.
• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
• Demonstrated customer service skills.
• Excellent communication skills, both verbal and written.
• Ability to work autonomously and manage one’s workload.
• Good time management and multitasking abilities.
• Analytical and detail-oriented.

• Experience in sales order processing or data entry.
• Background in Customer Service, Manufacturing, or Engineering is desirable.
• Familiarity with EFACS system or similar ERP system is advantageous.
• Due to the location candidates MUST drive and have their own transport 

• £23500-£25000 salary with discretionary bonus scheme.
• 25 days holiday plus bank holidays, increasing to 27 days after 5 years of service.
• Pension scheme.
• Working hours Mon-Thur 07:30-16:30 - Friday 07:30-12:30

To apply for the Customer Assistant position, please submit your CV.