Customer Insights Manager 12 Month FTC

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Customer Insight Manager.

Be part of the movement – and play your part

About the role

Working Mon – Fri, we are seeking a strong leader, capable of stakeholder management, with a strong background in research and insight, to deliver innovative value-added analysis. It is imperative you are someone that is proactive and passionate about insights, customer data and breaking down numbers to drive this forward, through comprehensive research projects.

You will be responsible for:

• Delivering innovative value adding analysis and insights
• Support the Head of Customer Insight with development & training for the Customer Insight Specialists
• Delivering an exceptionally high level of objective insights-based advice based on analytics to guide account strategies and tactics
• Responsible for clearly communicating latest insight and analytics outputs to all levels of the organisation.
• Capability to deliver intuitive and visually appealing reports that reflect stakeholder requirements and provide high business value
• Automation of data sources to ensure timely and accurate reporting using Power BI, Google Analytics & Excel
• Working with a wide range of stakeholders, you will become the go to expert regarding Analytics & Insights, providing both insight into current performance and making recommendations on how to improve future performance
• Support wider marketing team and provide local marketing support where necessary for the marketing functional heads

About you

We are seeking a highly qualified candidate for a position requiring 5+ years of extensive experience in analytics, insight, and market research. The ideal candidate should possess strong leadership, excellent communication, and stakeholder management skills. Proficiency in data prep and blending tools, along with expertise in data visualization tools such as Excel, SQL, Power BI, and Google Analytics, is preferred. The candidate should demonstrate analytical skills, strong organizational abilities, and project management expertise. Thorough knowledge of research principles and procedures is essential, coupled with hands-on experience in Digital Marketing Analytics. An interest in staying abreast of Marketing Trends is a plus. If you are a dynamic professional with a proven track record in these areas, we encourage you to apply.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Be a valued member of a diverse team at DFDS and help drive change together.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including:
• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
• Access to Thrive, our award-winning Wellbeing platform.
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

Are we a match? Then what are you waiting for? Apply Now.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you.