Customer Experience Executive - Export

Customer Experience Executive - Export

We are recruiting for a Customer Experience Executive in the Export department for a manufacturer and global leader in their field. Based in Solihull, you'll be responsible for providing a world-class customer service to their international partners. Responsible for ensuring all enquiries for international territories are managed in a professional and timely manner, all partner quotations are supplied to a high standard and are followed up appropriately and all orders are processed accurately.

You'll have strong communication skills and be comfortable and confident when liaising with internal teams and Partners, to ensure communication is maintained throughout the entire order process and meets expectations. You'll work closely with the Head of Export to ensure any new partners are onboarded in an effective manner.

As a Customer Experience Executive, you will need to have/be:

• Experience of working in a similar role, working with international partners/customers and of the management of orders for non-UK countries.
• Be able to multi-task, prioritise and the ability to work on own initiate, confident in problem solving.
• Customer centric with a focus on putting the customer at the heart of what they do.
• Customer service experience in managing export orders
• CRM experience as well as Microsoft office applications
• Experience of working in a product driven business operating globally
• Experience with account management, managing customer expectations, encompassed with a proven export knowledge, experience, and understanding

Details:

• Salary: Up to £30, 000 depending on experience
• Working Hours: 37.5 hours per week, Monday to Friday
• Location: Solihull
• Duration: Permanent

Role of Customer Experience Executive:

• Manage orders from receipt through to delivery.
• Build rapport with partners, listen to their needs, and ensure they are managed with care and are supported at every stage of the order process.
• Support the onboarding of new customers.
• Liaise with all relevant internal department to ensure orders are managed correctly and the preparation of the relevant documentation is supplied to partners.
• Communicate with existing partners via telephone and email, demonstrating a high level of customer service, written and verbal communication.
• Raise proformas and ensure these are chased on a regular basis.
• Knowledge and understanding of incoterms and HS codes and apply them correctly.
• Experience of raising EUR1s and organising certificates of origin, working with the Chamber of Commerce.
• Work closely with the Finance Department to ensure information is provided.

Benefits of working as a Customer Experience Executive:

• 25 days holiday + bank holidays + birthday leave
• Christmas shut down
• Free onsite parking for all employees
• Annual leave buy and sell scheme
• Pension salary sacrifice scheme
• Opportunities to develop your career further with access for both formal and informal training and education
• Long service awards
• Life Assurance after 12 months employment
• An active social committee