Customer Experience Assistant Seasonal Cover - Zero Hour Contract

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Customer Experience Assistant.

Be part of the movement – and play your part

About the role

Do you have a passion for delivering a great customer experience, enjoy being on the move at sea & on land, along with putting a smile on everyone’s face?

As a Customer Experience Assistant you will look after our guests who travel with DFDS by coach, you will care for our customers from the start to finish of their itinerary. The role is a 0 hour contract where we will require you to work between 9-5 Monday to Friday.

You will be responsible for:

• Manage customer impacting issues as and when they occur in a troubleshooting mode
• Share & manage new initiatives to surprise and delight our guests pre & post travel.
• Supervise teams in ports and onboard to create engagement with surprise & delight activities for our customers & junior guests.
• Work closely with Customer Experience & OBS colleagues onboard & ashore to continue to enhance our products and services for junior guests & pet travel.
• Support & provide information for customers in high season in the assembly lanes in all BUC channel ports, along with focussing on additional requirements for pet travel needs in the summer weather conditions.
• Conduct customer satisfaction surveys collecting data using interviews and questionnaires on iPads, follow up & resolve any queries or issues that might arise.
• Have a keen interest in social media to share organisational updates & fun news internally with our colleagues.
• Manage administration and department inboxes for internal and external customers.
• Manage the schedule and planning of customer experience activities using reports and forecasts.
• Regular travel to other DFDS sites to support & enhance our customer experience within BU Channel.

About you

Embark on an exciting journey with us, where your passion for aiding others and your knack for efficiency take centre stage. We're on the lookout for individuals with a driving license and adeptness in Microsoft Office applications like Excel, Word, PowerPoint, and Outlook. If you thrive in crisis situations, enjoy finding innovative solutions, and possess exceptional communication skills, this role promises excitement and fulfilment. Join our vibrant team today and be a driving force behind our success!

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Be a valued member of a diverse team at DFDS and help drive change together.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including:
• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
• Access to Thrive, our award-winning Wellbeing platform.
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

Are we a match? Then what are you waiting for? Apply Now.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you.