Customer Care Specialist

Are you passionate about delivering exceptional customer service?

Do you excel at turning problems into opportunities?

As a Customer Care Specialist, you'll be at the forefront of our super-duper service strategy, ensuring our clients receive top-notch support and assistance.

Day to Day

• Identifying "at risk" accounts and proactively reaching out to offer support, additional training, or to resolve issues related to our software, sales, or customer service.
• Taking ownership of all service issues, finding root causes, and providing suitable resolutions to clients' concerns.
• Using Salesforce or the relevant CRM to record accurate details of service issues, allowing for comprehensive management information (MI) and reporting.
• Handling technical and compliance-related complaints, following established procedures, and notifying internal contacts of any risk.
• Providing feedback to sales and service agents to improve efficiencies, processes, and promote best practices.
• Enhancing client sentiment and our online reputation by reaching out to dissatisfied users and turning their experience around.

YOU?

• You have a proven track record in customer service and a knack for addressing issues in a positive manner.
• You can handle objections and make recommendations based on client needs.
• Whether it's listening to a client's problem or explaining complex topics, you're a pro at communicating with clients of varying technical abilities.
• You thrive in a fast-paced environment and can adapt to change quickly.
• You take responsibility for knowing our products inside out.
• You're comfortable communicating at different levels within our business and with clients.

Ready to make a difference? Apply now to become a Customer Care Specialist, becoming a part of a team that values excellence in customer service!

P967763CCR

INDMANJ