Customer Care Manager - Luxury Hair Care

Location: London, UK

Company Overview: Step into the realm of the fastest-growing beauty company in the UK! Our client is a dynamic force in the hair care industry, dedicated to crafting exceptional products and delivering unparalleled customer experiences worldwide. They are driven by innovation and a passion for customer satisfaction.

Position Overview: Are you a savvy, people-oriented individual with a knack for customer care? We're on the lookout for a Customer Care Manager to lead the team in setting the standard for exceptional service. At the heart of the brand, Customer Care team embodies the brands commitment to swiftly resolving issues and leaving customers delighted.

Core Responsibilities:

• Lead, motivate, and inspire the customer care team to deliver top-notch service, providing ongoing training and support in a collaborative environment.
• Roll up your sleeves and dive into customer queries across various platforms, offering support and guidance to the team as needed.
• Oversee the resolution of customer inquiries, concerns, and escalations, ensuring prompt and effective responses across all channels.
• Analyze customer feedback to proactively address questions and concerns, collaborating with other departments to implement preventive measures.
• Continuously assess and enhance customer care processes, sharing key performance indicators (KPIs) to drive efficiency and effectiveness.
• Collaborate cross-functionally to ensure a seamless customer experience, providing insights to improve products and services.
• Play a pivotal role in nurturing our online community, leveraging customer testimonials and reviews to build social proof.

Qualifications/Skills:

• Proven experience in customer service roles.
• Excellent communication and interpersonal skills to collaborate effectively with teams and partners.
• Detail-oriented with exceptional organizational skills to manage multiple projects and priorities.
• Thrives in a fast-paced environment.

Hybrid working from a central London office 1-2 days in the office.

Ready to take the next step in your customer care career? Apply now to join our dynamic team and be part of our exciting journey!