Customer Care Coordinator (12 month Mat Cover contract)

To £28,000 per annum - 12 month maternity contract - Hybrid working (2 days office based) - 25 days holiday - on site parking

*Immediate start!* Fast-growing, ambitious international business have an immediate opportunity for a highly accurate and process driven candidate with strong problem-solving skills to support their Customer Care department ensure accurate and efficient order to cash management and customer after care. The role focuses on continuous improvement for the team by investigating, rectifying and reporting on errors and discrepancies. This is a key role within the team with a high level of responsibility where you would interact with a range of stakeholders daily.

Customer Care Coordinator - Job Overview

• Be the principle point of contact for customers in relation to customer orders, communicating promptly to emails and telephone calls
• Place orders accurately in line with agreed timescales and KPIs
• Ensure correspondence and documentation is accurately recorded for audit
• Manage allocation of stock
• Investigate and resolve discrepancies
• Actively support in continuous improvement initiatives
• Participate with key project work
• Analyse and report to senior management level
• Maintain strong communication with key stakeholders

Customer Escalations Coordinator - Skills and Experience Required

• Strong communication skills and confidence to liaise at senior level
• Previous experience of ERP systems
• Query resolution experience
• Excellent attention to detail
• Analytical, research and reporting skills

Customer Escalations Coordinator - Benefits Offered

• £26,000 - £28,000 per annum
• 8.00am - 4.30pm/ 9.00am - 5.30pm Monday to Friday on rotation
• 25 days holiday entitlement
• Annual company bonus scheme
• Onsite parking

Thank you for your application.

Please note Lawrence Dean Recruitment is acting as an employment agency & business.

INDCORE