Customer Care Associate

You, a Customer Care Associate from the food and drink industry, are needed for an 18 month FTC which could possibly go permanent. The role is to support customers and the operations team, with accurate administration and problem solving from the London office.

Client Details

You will work for a global food and drink manufacturer with over 40 years experience in the industry. They're rapidly growing and expanding their global reach so this role is likely to be made permanent at the end of the contract. They do a wide range of products from pet food to nutritional supplements and have strategically placed their products across China, USA and Europe.

Description

As the Customer Care Associate in Lodnon, you will be:

* Arranging deliveries to customers from warehouses in UK and EU by road, ferry and courier

* Liaison with customers, warehouses and carriers

* Input of correct information onto internal system, to create forward allocations and warehouse instructions

* Invoicing customers promptly, with correct VAT calculated

* Preparing shipping documents (warehouse instructions, packing lists, commercial invoices, dangerous goods notes, packaging labels etc.)

* Handling enquiries, complaints and other aspects of customer service as required

* Monthly stock reconciliations, and handling follow-on enquiries from the finance department

* Handling non-conformances

* Handling Block Inventory

* Occasional on-site inspection of warehouses

* Processing charges invoices from warehouses, forwarders and other suppliers

* Project work

* When necessary, due to holiday, medical leave etc., covering for fellow team member's absences

* Any other duties at manager's discretion

Profile

To be successful in applying to the role of Customer Care Associate, you should have:

• Food and drink industry experience
• Experience on an ERP system
• Excellent MS office skils
• Ability to multi task
• Fluent in English and another European language would be advantageous
• Experience in a similar role

Job Offer

You will be rewarded with an 18month contract which is likely to be made perm and hybrid working.