Customer Care Advisor

Posted 13 May by Plus One Recruitment
Salary negotiable
Banbury , Oxfordshire
Permanent, full-time
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Posted by Plus One Recruitment
Our client is an outsourcing company based in Banbury. They are looking to acquire the services of a Customer Care Advisor to join their growing team. The ideal candidate will have previous experience working within a Customer Service role and be happy to speak on the telephone.
Job responsibilities:
  • Managing and promptly responding to customer queries across various channels to achieve a first-contact resolution whenever possible.
  • Handling customer inquiries via telephone, email, and webchat.
  • Taking ownership of queries and escalating them through the appropriate channels when necessary to ensure timely resolutions.
  • Maintaining accurate records of customer interactions on their accounts, by company policies and procedures.
  • Identifying opportunities to enhance processes and improve customer satisfaction.
  • Experience of working own case load in line with SLAs
  • Demonstrating active listening skills to truly understand and address customer needs.
  • Assess and make reasoned decisions on company expenditure regarding instructing third party inspections and repair costs.
  • Reinforce in the review and implementation of existing and new policies within the Customer Care Department.
  • Visit brokers and dealers with senior management as required.
  • Acknowledge receipt of complaints via letter, email, or phone from customers, Financial Ombudsman Service or other agencies and record them on relevant databases.
Key skills and experience:
  • Previous Customer Service experience related to the role.
  • Excellent verbal and written communication skills.
  • Problem solving / Critical thinking.
  • Energetic & highly organised.
  • Methodical & accurate attention to detail.
  • Customer-centric focus.
  • Able to work both independently and as part of a team.
  • Ability to prioritise effectively, multi-task and adapt to changing priorities.
  • Experience Working within Financial Services (desirable but not essential).
Additional Information:
  • Office based, Mon – Fri, 9 AM – 5:30PM
  • 28 days holidays plus 3 Bank Holidays (Christmas, Boxing Day and NYD)
  • Pension Scheme
  • Close-knit team
To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Monika Zlobinska at . Alternatively, connect with us on LinkedIn via the following link: https://in/monika-zlobinska-a8040615b/

Reference: 52644896

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