Customer Care Advisor

Job Title: Customer Care Advisor

Job description: We are currently recruiting for a Customer Care Advisor to join an accounting firm based in Altrincham on a full time, permanent basis.

Duties will include:

• Supporting new and existing customers with the understanding of the company
• Resolving customers complaints and issues efficiently, resulting in satisfaction and raising standards
• Providing customer service on a day-to-day basis, ensuring that the reliability of the relationship is maintained
• Always following compliance procedures
• Communicating clearly over email, telephone, and written communication with clients, contractors, and colleagues
• Responding quickly to any customer queries
• Working flexibly, undertaking work as and when required by management
• Demonstrating the cultural values of the team
• Working independently, using your own initiative as well as working efficiently within a team

The successful candidate will:

• Provide an excellent level of customer service
• Have the desire to learn new skills and to progress within the company
• Have basic I.T. skills with the ability to learn and operate relevant computer systems
• Ability to work in a pressurised customer service environment, whilst remaining professional and calm
• Have an outstanding attention to detail, organisation, and time management skills
• Be punctual, reliable and have a can-do attitude

Desirable:

• GCSE’s minimum grade C in English and Maths (or equivalent)
• A customer service qualification or equivalent
• Experience in a telephone and customer-based role

Salary: £27,000

Working hours: 9am – 6pm

If you meet the above criteria and wish to apply, please get in touch.

For this vacancy Venn Group is acting as both the employment agency and an employment business