Customer account advisor

We are seeking an enthusiastic and dedicated Customer Account Advisor to join our customer service team. The successful candidate will be responsible for handling customer queries, managing accounts, and supporting the smooth running of business operations.

Client Details

Our client is a significant player in the business services industry, boasting a workforce of over 200 staff. They pride themselves on delivering exceptional customer service and are based in the heart of Wrexham.

Description

• Manage customer accounts effectively, ensuring all details are up to date
• Handle customer queries and issues, providing high-quality service
• Collaborate with the wider team to ensure smooth business operations
• Support in creating and implementing customer service policies
• Identify opportunities for process improvements
• Provide reports on account activities to management
• Support other customer service activities as required
• Maintain a high level of professionalism and confidentiality

Profile

A successful Customer Account Advisor should have:

• Strong negotiation, problem solving and diplomacy skills.
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Ability to work in a fast-paced environment
• Proactive approach and customer-focused mindset
• Proficiency in using MS Office applications and customer service software

Job Offer

• An estimated salary range of £24,000-£25,000 per annum
• Generous holiday entitlement
• Opportunity to work in a vibrant and friendly environment
• Comprehensive training to ensure you succeed in your role
• Excellent career progression opportunities within the business services industry

If you are passionate about customer service and wish to contribute to a thriving team in Wrexham, we would love to hear from you. Please apply today!