Crematorium Team Manager

We have an exciting opportunity to join our team as a Crematorium Team Manager. You will be responsible for the day-to-day operations where no two days will are the same. In this rewarding role you’ll manage, lead, and develop colleagues to provide excellent customer service and client satisfaction.

If you have a desire to be a part of something truly meaningful and rewarding, then this could be the role for you.

Your day-to-day tasks will include

• Embrace and support the delivery of the End-of-Life Services vision. Manage and deliver business objectives to ensure all touch points are delivered in a professional, caring and empathetic manner.
• Manage, coach and lead on all elements of team performance including regular reviews, recruitment, underperformance, sickness, and absence.
• Through auditing ensure all administration, cremations and interments are completed with dignity, legally and professionally in line with our agreed clients (Funeral Director/Applicant) request, always providing quality and care of the deceased.
• Proactively respond and manage client feedback to assist in any resolution and prevention requirements.
• Actively promote our Bereavement Care Service
• Maximise efficiencies and lead cost saving improvements with a commercial awareness
• Proactive within the market to maintain a high level of understanding and awareness of competitor activity, price structures and service propositions to remain competitive within the market.
• Alongside the Senior Crematorium Operative, ensure all crematoria equipment is maintained to the correct high standard and is always legally compliant, highlighting concerns to senior management.
• Adhere and comply with all Policies, Procedures and ICCM & FBCA guidelines and business code of practice.
• Ensure grounds are maintained in line with the land maintenance and sustainability programme.

Key skills required

• Experienced in developing, coaching and managing a team through excellent people management and leadership skills.
• An excellent communicator with the confidence to build strong relationships with multiple stakeholders at all levels.
• Excellent planning and organisational skills ensuring attention to detail at all times and display the ability to be flexible and adaptable
• Strong influencing, presentation, and communication skills
• Demonstrates client focus and experience with a professional, empathetic approach
• Previous experience in an operational/ fast paced environment, preferably customer service based
• Qualified Crematorium Technician - desired but not essential as training will be provided
• IT literate and a competent user of MS Office 
• Ability to successfully network internally and externally and engage the team to embrace and build on new and existing links within the community
• Holds a full UK driving licence

Company Benefits

At Southern Co-op we offer a lot more than just a job. As we are completely owned by our 200,000+ members, we put people first. Become part of the family with Southern Co-op, who are proud to serve local communities and put people first.

We can offer you:

• 31 days of annual leave (incl bank holidays) increasing over time to a maximum of 36 days after 10 years’ service.
• 20% discount in stores
• Healthcare cash plan
• Share incentive plan
• NEST pension
• Cycle-to-work scheme