Corporate Receptionist Team Leader

I am currently recruiting for a Corporate Receptionist Team Leader to join my client who are office based in Glasgow City Centre, on a permanent contract. The role of the Team Leader will be to ensure the professional delivery of all Front of House services on-site, maintaining company standards to the highest level within a corporate environment.

The successful candidate will be responsible for leading a team of 3 direct reports, including 1 events assistant and 2 receptionists.

The salary for the successful candidate will be £35,200 per annum. The working hours for this opportunity will be Monday- Friday, between the hours of 7:30am - 6pm, working a 40 hour week.

Duties and Responsibilities will include:

• Lead and encourage the team to create a community that colleagues/visitors want to visit
• Enhance the corporate experience by ensuring the space is welcoming, friendly and professional
• Be the singular point of contact and escalation for the Hospitality Manager and Senior leadership team
• Have an oversight of all services delivering Front of House including Reception, Events Planning and Community Engagement
• Manage resources to ensure full and effective staffing cover across all areas of the service
• Carry out regular audits of the service provided, to ensure the team are delivering against contractual KPI's and SLA's
• Coach and mentor any direct reports, whilst preparing any development plans for any areas where further training has been identified
• Responsible for any on-site induction and probation of employees in line with company policies
• Conduct annual appraisals for direct reports

Skills/Experience required for the Successful Candidate:

• Experience in a leadership role within a 5* corporate environment or similar corporate environment
• Experience in a client/guest services role or similar role
• Experience working with audio visual and conferencing equipment is highly desirable
• Good understanding of health and safety processes and the implementation and management of these
• Meeting room booking and reservations system (Condeco or similar)
• Video conferencing systems (Zoom, Polycom or similar)
• Highly proficient in Microsoft Packages

If you believe you have the correct experience for this opportunity, then please apply now or call Alice at the Glasgow Office to find out further details.

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