Contract, Data and Performance Manager

Vacancy – Contract, Data and Performance Manager

Location: Greater Manchester and Lancashire

Are you a Contract, Data and Performance Manager looking for a new opportunity in the Greater Manchester area

Our client is a public transport company that carried over 50m passengers last year! They have expanded through recent acquisitions and now operate from depots across the Midlands, Greater Manchester, Lancashire, Oxfordshire, Surrey, and the Heathrow areas, and are actively seeking new opportunities through tendered and commercial opportunities to grow the business.

They have an exciting opportunity for a Contract, Data and Performance Manager to join their Commercial team in the Northwest. Your engagement with key stakeholders within the business will influence and shape the quality of their operation and future growth within the Northwest (Greater Manchester and Lancashire) bus markets.

The role sits within the Commercial Team which consists of six members of staff based at the regional head office in Bolton. This role would suit either an applicant already working in the bus industry in a similar role, or someone looking to progress within the industry.

It’s an exciting time to be working for the company, as one of the first operators of franchised buses. Our client is a company keen to expand its operations within the area which will inevitably open career progression opportunities for candidates keen to progress their careers.

Basic Purpose of the Role

To support the depot General Manager, and the wider depot team, to achieve high levels of service performance in the context of the Franchise Agreement. Responsible for all Commercial/Network department functions in the depot including the creation of bus and crew schedules.

Main Duties

• To fully understand the Performance Regime as part of the Franchise Agreement and support the depot team in meeting the required standards.
• Supporting the depot team to identify issues affecting performance and developing and implementing plans to address areas where performance could be improved.
• To support the General Manager, and the wider depot team in discussions with TfGM over contractual issues, including Performance Improvement Plans.
• Take a proactive approach to monitoring route- and franchise-level performance of the depot in terms of service delivery.
• With support of the Contract Data Analyst, ensure accurate KPIs and dashboards are provided for the depot management team and regional senior management team, including presenting these to the relevant managers/directors and highlighting pertinent issues.
• Ensure that robust bus and driver schedules are created in line with established processes and agreements.
• Compiling rosters which are compliant with legal requirements, depot and company requirements and local scheduling agreements.
• Finding solutions for service-related issues, new initiatives, and developments.
• Maintaining effective relationships between the commercial department and recognised Trade Union representatives and officials.

Skills, Experience and Qualifications Required

• Excellent communication and interpersonal skills.
• Exceptional engagement skills with motivational qualities as a prerequisite, perpetuating an environment of trust and confidence to all disciplines.
• An ability to regulate employees through motivational engagement.
• Computer skills with essential organisational aptitude including experiencing of using scheduling/timetabling software packages.
• Ability in endorsing commitment to set long/short-term objectives.
• Mentoring/coaching skills in the progression of the deliverables of the business.
• Self-reliant and straightforward communicator with skill sets to promote the customer facing business, in a positive light with the capacity to inspire in a structured and encouraging way.
• The role requires regular face to face review meetings, so a professional manner, can-do attitude and good communication skills are a must.

To apply please submit an up-to-date CV. Deadline for applications is Friday 5th April 2024.