Complaints Officer

Are you an experienced Complaints Officer looking for a new challenge with a growing financial services company?
This role requires your to be on site 5 days a week during training where it will then move to a hybrid model of 2 days per week on site.
You must be able to drive to access the location.

Key responsibilities for the Complaints Officer:
- Working as the sole complaints officer, roughly 20/30 complaints per month
- Investigating all complaints internally to get a thorough understanding of the timeline and analysing details to formulate the correct response by letter.
- Analysing trends of complaints, running reports and presenting findings within board meetings
- Supporting with a section of the new starter induction to cover off how to spot/escalate complaints correctly
- Running monthly complaints meetings with managers to reflect on lessons learnt and where improvements need to be made

Key Skills for the Complaints Officer:
- Experience in a complaints role is essential - applications without this will not be considered.
- Excellent written skills
- You must have experience in a financial services or regulated company
- Ability to adhere to strict SLAs
- Confident with unmatched customer service
- You must be able to drive and have access to a car to access the site.

Please apply as directed!