Complaints Handler

Posted 14 May by Dynamite Recruitment Solutions Ltd
£27,000 - £27,500 per annum
Portsmouth , Hampshire
Permanent, full-time

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Posted by Dynamite Recruitment Solutions Ltd
Complaints Handler
£27000 - £27500 plus fantastic benefits 
Dynamite recruitment is looking to recruit an experienced Complaints Handler to join an award-winning business in Portsmouth.
 
As a Complaints Handler you will be responsible for supporting a busy Customer Service / call centre team and will take full ownership of customer complaints from start to resolution and anything in between

Hours : 40 hours Full time . Monday to Friday
 
As a Complaints Handler you will be responsible for:
  • To manage the end-to-end process for all complaints
  • Ensure Compliments and Complaints are being dealt with in a timely manner.
  • Ensure Complaints and Compliments are addressed by following our Integrated Management System processes and procedures, highlighting, and escalating when this does not happen to ensure its not repeated.
  • Work with third parties to investigate complaints and ensure that the correct action is undertaken to resolve the complaint in a timely manner for the Customer.
  • Ensure you manage customer satisfaction feedback from the portal to identify issues to resolve immediately and trends to be addressed for continual improvement.
  • To analyse data and measures to monitor performance of Complaints and Compliments that identify areas for improvement.
 
The ideal Complaints Handler will have / be:
  • Will have previous experience as a complaint handler.
  • Have specialised in managing end to end complaints.
  • Will have good customer service skills and experience.
  • Possess good interpersonal skills and ability to communicate at all levels in a professional manner.
  • Have an empathetic, patient and positive attitude.
  • A confident and professional telephone manner.
  • Have good intermediate computer skills in all MS Office applications.
  • Be extremely organised and self-motivated, able to self-manage and prioritise work and have a desire to solve problems and eliminate waste.
  • Proactive in identifying your development needs and doing something to overcome them.
 
 
To be considered please submit your CV asap.

Reference: 52656133

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