Complaints Handler

We are seeking a Complaints Coordinator responsible for the effective logging and investigation of complaints, ensuring alignment with policies and regulatory standards.

Core duties include:

• Managing complaint investigations and maintaining compliance.
• Collaborating with the Complaints and Quality Assurance Officer and Team Manager for a smooth process.
• Communicating with partners, customers, and internal teams for thorough investigations.
• Contributing to detailed reports for resolutions and responses.
• Identifying operational risks to the compliance team.

A strong grasp of policy, regulatory issues, and operational risk is required. You'll need excellent interpersonal communication, meticulous administrative skills, a methodical approach, and the ability to maintain relationships, all with a strong commitment to integrity and customer fairness.