Complaints / Case Handler

Posted 31 March by Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing
£30,000 per annum
Slough , Berkshire
Temporary, full-time

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Posted by Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing

A Progressive, expanding organisation based in Slough is looking for a Complaints Specialist. Previous complaints handling & case management experience is essential

Key responsibilities

* Respond to and resolve all complaints received in an appropriate manner, either written or verbal, on contracts within regulatory timescales
* Update the Contract Management System and Complaints Database accordingly and in a timely manner
*Own all customer issues through to resolution
* Work effectively with colleagues in support functions around the business to maximise customer satisfaction

Skills/experience

  • - Previous complaints handling experience / Case Management
  • - Be able to commute to Slough area - hybrid role
  • Dealt with Resolving complaints through a final response letter
  • Experience of Financial Ombudsman Service complaints
  • - Be available immediately for a long term temporary role -with a possibility of becoming permanent

if you haven't heard within 5 working days unfortunately your application has not been successful on this occasion

Application questions

Are you an experienced Case / Complaints Manager?
Are you available immediately and can commit to a long term role 12 months plus ?
can you commute to slough ?
Experience of Final Response letters?
Experience liaising with Financial Ombusdman or Regulators?

Reference: 52399973

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