Complaint Handler

This role as a Complaint Handler in the Customer Service department of the Technology & Telecoms industry entails managing and resolving customer complaints in a timely and efficient manner. The successful candidate will ensure outstanding customer service and maintain the company's reputation for excellence.

Client Details

This company is a well-established entity in the Technology & Telecoms sector, boasting a significant workforce in numerous locations around the UK. The firm is renowned for its innovative approach, commitment to customer satisfaction, and strong presence in Salford Quays.

Description

• Manage and resolve customer complaints efficiently and professionally.
• Maintain comprehensive records of all interactions with customers.
• Work collaboratively with other team members to improve customer service.
• Identify and escalate systemic issues that lead to customer complaints.
• Participate in training and development sessions to improve knowledge and performance.
• Contribute to the development and implementation of new procedures and policies.
• Ensure compliance with company standards and industry regulations.
• Provide feedback on the efficiency of the customer service process.

Profile

A successful Complaint Handler should have:

• Excellent verbal and written communication skills.
• Experience in a customer service role, preferably within the Technology & Telecoms industry.
• Strong problem-solving abilities and a customer-oriented approach.
• Good knowledge of customer service principles and practices.

Job Offer

• Salary £23,000 - £25,000 per annum.
• A vibrant and supportive work environment in Salford Quays.
• A chance to grow your career in the Technology & Telecoms industry.
• Regular opportunities for professional development and training.
• Competitive holiday leave entitlement.

We encourage all interested candidates who meet the above requirements to apply for this exciting opportunity.