Communications & Marketing Officer

People who work for the National Trust are as varied as all the places we care for. That's why we look for staff from all backgrounds, with a variety of skills and abilities, to help the Trust’s cause. As a Communications and Marketing Officer forSouth Worcestershire, you'll be responsible for letting people know about the place and how they can visit. 

You'll be required to work weekends.

As part of the Visitor Experience team, you'll be at the forefront of interpreting Croome's varied history and the first point of contact to share our unique history and beautiful spaces with all who visit. 

Occasional duty management forms part of your day-to-day role where you'll be responsible for the smooth running of the property during opening hours, acting as the main contact point for staff, volunteers, and customers in case of emergency, enquiry or complaint. 

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We have an annual plan covering communications and marketing, and your role from will be to achieve what’s on that plan. We have some ambitious targets that you’ll be aiming at, including reaching new and diverse audiences, so there’s room for creativity and fresh ideas.  

Your day-to-day work will cover things like creating new content on our web pages, and making sure that existing information remains relevant and accurate, running social media accounts, creating promotional materials and writing and distributing press releases. 

You'll be a core member of the small but friendly Visitor Experiences team who are passionate about bringing to life engaging stories from across the property and delivering high-quality programming to a wide range of local and national audiences. You'll be making sure that we're sharing the best stories we can, with a focus on spreading the word about places to visit and letting people know about the Trust’s conservation work. 

Please also read the full role profile, attached to this advert. 

• familiar and confident with various marketing techniques, including digital and social media 

• experienced in writing and speaking clearly 

• someone who puts people first, and understands why great customer service matters 

• skilled in working with IT (including Microsoft Office) 

• good at solving problems, and able to work on your own initiative 

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out more about the benefits we offer to support you.