Collections Officer

InterQuest are delighted to be recruiting on behalf of a European lending platform. They are looking to build out their collections team.

Key Responsibilities:

• Collect company arrears through phone, email, and letters
• Maintain professional service standards, achieving revenue targets and call quality objectives
• Handle calls promptly, updating records accordingly
• Negotiate settlements in line with company policy
• Set up and manage Long Term Payment Arrangements (LTPA)
• Conduct regular comprehensive reviews for LTPA adherence
• Proactively manage non-adhered LTPAs towards litigation
• Perform any other reasonable requests from the line manager

Core Skills and Knowledge:

• Excellent communication and negotiation skills
• Experience in collections with knowledge of arrears to bad debt recovery
• Ability to work under pressure in a fast-moving environment
• Empathetic, assertive, and resilient
• Strong organizational and time management skills
• Computer literacy with attention to detail
• Capability to work independently and collaboratively
• Responsible for resolving disputes and ensuring caller concerns are addressed

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.