Collections Manager

Our client has an exciting opportunity for a Collections Manager to join their team in Rocester. Hybrid working is available; 3 days in the office and 2 working from home.

The ideal candidate will be self-motivated, results-orientated, and a team player who is experienced in asset finance-based collections and recoveries. Proven knowledge of Consumer Credit Act lending is essential (c.15% of the company portfolio is Regulated). The role holder will have responsibility for managing arrears, default, forbearance, termination of agreements, recovery of assets, and bad debt.

Responsibilities:

• Assisting and supporting the Director of Asset Management and Recoveries to provide effective support for the company’s recoveries and default activities.
• Managing the daily loan arrears in line with company policy and procedures.
• Supporting customers to implement strategies for resolving delinquent payment and defaults.
• Making recommendations to the Director and agreeing appropriate recovery plans, for non-performing loans.
• Leading, mentoring, and developing a small team.
• Implementing strategies to continuously improve collection procedures, contributing to the company’s overall financial objectives, and managing risk.
• Developing a framework for setting policies and procedures, with a focus on CCA Regulated cases.
• Working within company policy, procedure, legislation, and regulation, to recover assets and mitigate bad debt.
• Supporting the Director to consult with Solicitors, Insolvency Practitioners/Administrators where necessary.
• Developing and maintaining relationships and networks with clients and stakeholders.

Skills & Knowledge:

• Consumer Credit Act regulated lending knowledge and experience, ideally within the construction, agricultural and/or industrial sectors.
• Conversant with other financial services regulation and compliance including The Conduct Rules (FCA), anti-money laundering, DPA, Vulnerable Customers, Treating Customers Fairly, and fraud.
• Financial and commercial awareness evidencing proven success in asset finance and/or banking commercial relationship management.
• Analytical skills ideally developed through knowledge of credit risk lending practice in this or similar sectors.
• Excellent IT, administration, and organisational skills.
• Ability to make a key contribution to the development and improvement of in-house systems and operational procedures.
• Proven experience of effective leadership and developing people to be excellent in their field.

Pay & Benefits:

• Competitive salary
• Excellent pension scheme (15% employer contribution)
• Discretionary bonus scheme (up to 15%)
• 25 days holiday plus bank holidays, up to 5 service days after eligibility
• Hybrid working after training (2 days home / 3 days office, or fully office if preferred)