Client Services Executive

This is a rare opportunity to join one of the UK’s foremost vehicle rental specialists and deliver an important element of our sales approach, supporting our aim to maximise the growth and profitability of the business.

Based in our commercial hub in Reading, as Client Services Executive, you will provide invaluable assistance to both our customers and our sales colleagues, allowing them to focus their attention where it is best used – building relationships and winning new business. This is very much a customer-facing role, and you will work closely with our customers, sales and client facing teams and build up positive relationships with both prospective and existing clients by preparing business reviews, proposals, and presentations for customer visits.

Within the team, you will be responsible for managing and overseeing the CRM and commercial intelligence such as bid libraries, which are critical to our success as well as providing MI and reporting to guide business decisions. Externally, your knowledge of how we deliver the Northgate experience to customers makes you the natural contact for vehicle enquiries, customer questions and, occasionally, complaints too.

Ours is a busy and rewarding environment in which, when it comes to our sales teams, you will be one of our in-house experts - a trusted, go-to contact for peers and customers alike.

Join Northgate Vehicle Hire as a Client Services Executive and enjoy some outstanding benefits …

Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …

Salary – Up to £28,500 per annum based on experience
Annual leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!
Pension - generous employer contributions of 5%.
Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.

About you

• Firstly, you have built your success on great relationships – whether a colleague or a customer, you understand what is important to those you speak with and meet.
• You are an exceptional administrator who understands the sales journey – you are in your element when balancing workloads to meet sometimes competing deadlines.
• You have common sense, commercially minded business approach – you can use MI and business intelligence to identify opportunities to strengthen relationships and maximise profitability.
• You get involved in every part of the business – you take pride in understanding exactly what makes your business tick and lead by example, setting high standards.
• You have a well-planned and creative approach to solving problems – you care about your customer and can quickly understand issues and solutions. If you do not know the answer, as Client Services Executive, you know who does!

About Us

With over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions.  We’re here to keep people and businesses moving, that’s what we do.  By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.