Client Relationship Officer at Butterfield Mortgages Ltd

Employer: Butterfield Mortgages Ltd

Apprenticeship Provider: Multiverse

Apprenticeship Programme: Digital Business Level 3

Employment Contract: 12 months

Schedule: 9:00am - 5:00pm Mon - Fri (hybrid)

Start Date: June 2024

About

Butterfield is a leading, independent offshore bank and trust company headquartered in Hamilton, Bermuda, for more than 160 years. Our principal banking operations are located in Bermuda, the Cayman Islands, Guernsey and Jersey, and we offer specialised financial services in Singapore, Switzerland, The Bahamas and the United Kingdom. Butterfield is listed on the New York Stock Exchange (symbol: NTB) and the Bermuda Stock Exchange (symbol: NTB.BH).

About the Role

At Butterfield, we provide specialised international financial services. Operating in multiple jurisdictions, we focus on results, value relationships, and celebrate success. If this sounds like your kind of company, then consider this opportunity to become part of a collaborative team of professionals at a world-leading, independent offshore bank and trust company. We are looking for a Client Relationship Officer to support our Relationship Management (RM) team at Butterfield Mortgages Limited (BML) in London.

A typical day

• Providing full backup support to the Relationship Management team for a diverse portfolio of loans secured on real estate.
• Dealing with any account related queries.
• Monitoring limits exceed, excess reports, and financial and non-financial covenant compliance.
• Pre-advising clients of payments.
• Ensuring that all loan-related documentation is filled/archived in an easy-to-access manner.
• Collation of information to ensure that the Customer Relationship Management system is kept up -to-date.
• Supporting the Relationship Managers in preparing property related credit applications and assisting with their completion.
• Creating new client files and supporting with onboarding. Managing the reception process for visitors to our London office.
• Assisting in efficiently and politely receiving incoming telephone calls, redirecting them to the required person/department.
• Coordinating the receipt and collection of hand-delivered mail and courier packages.
• Maintaining the access security function.
• Where necessary, providing administrative support to specified members of personnel and for both internal and external client meetings.

You must have

• GCSE English & Maths 4-9 (C-A*) or equivalent

Skills Needed

• Excellent administrative and operational skills and a proven understanding of and ability to provide a high level of customer service.
• A clear speaking voice and excellent communication/interpersonal skills.

Perks and Benefits

• Bonus
• Health cover
• Mentor scheme
• Multiverse community
• Pension
• Volunteering