Client Executive

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

What You'll Bring:

The Client Executive is responsible for delivering high quality account & onboarding management for clients with the necessary support and guidance needed for a trainee position.  During this training period you will develop towards being the key interface between Clients and internal business units within TU.

Key Responsibilities:

• You will learn to take ownership of the Client Management & TU Business goals, independently delivering and executing against these, to promote and develop yourself, in order to provide management of the client base.
• You will play a vital role in overseeing the client onboarding process, ensuring that clients are set up for success with use of TU products.
• Support clients from trial and onboarding through to handover to BAU on-going relationship management, with support throughout your development.
• Provide a supportive role in client implementations and upgrades, ensuring successful deployment within required timescales.
• Develop the ability to problem solve by analysing solutions using own judgement, and have the ability to handle contentious or more complex queries.
• Work closely with our Sales teams to proactively support all new and existing client relationships, in order to retain and grow our client base, in a way that drives the highest NPS score possible.
• Build and leverage relationships with other internal departments
• Recognise and develop individual abilities and efforts while at the same time promoting a collaborative and cooperative team atmosphere.
• Be a continuous champion for the organisation, sharing knowledge of TransUnion’s core products and services with the wider team.

Skills & Experience:

• Ideally, requires a strong background in credit reporting or related industry, typically with 3 or more years’ in-depth experience.
• Excellent communication and negotiation skills and proven establishment and maintenance of customer relationships are essential.
• The individual must display the TU beliefs and values, reasoning skills (analytic ability), and strong communication skills. Independence and initiative are a necessity.
• Must be strategic-minded, able to take in information from multiple sources and circumstances and formulate an overall solution or decision to resolve problems.
• Must be able to effectively resolve conflict by focusing on the outcome for the company over personal interests.
• Ability to persuasively communicate ideas to colleagues and customers in face-to-face scenarios demonstrating real-time insight, flexibility and sound judgement.
• Must have a sound working knowledge of software applications such as Microsoft Excel, Word, PowerPoint, and Visio

Impact You'll Make:

At TransUnion you will be joining a friendly, forward thinking global business. 

We’re happy to talk flexible working. We operate a hybrid model allowing you to explore the balance of work and hours from home and/or from our offices in Leeds or London. 

• 26 days’ annual leave + bank holidays (increasing with service) 

• Global paid wellness days off + a bonus day off to celebrate your birthday 

• A generous contributory pension scheme +access to the TransUnion Employee Stock Purchase Plan 

• Private health care +a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools 

• Access to our diversity forums and communities so you can get involved in causes close to your heart 

TransUnion – a place to grow:  

If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. 

We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together 

Flexibility at TU: 

We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you. 

Additional support: