Client Engagement Coordinator

As Client Engagement Coordinator you will be working as part of a collaborative and supportive team for an established, independent marine business, based just outside Henley-on-Thames in a beautiful rural location. The role is full time and permanent (working one day at the weekend) offering a salary of between £30,000 and £35,000 DOE.

Purpose of the role:

Providing high levels of engagement with customers, building long term relationships, advising and selling vessels in this hands-on role.

Key Accountabilities for the Client Engagement Coordinator:

• Providing high levels of customer care over the phone and face to face
• Proactively following up new and past leads
• Updating and maintaining customer database
• Assisting and advising customers with enquiries on sales and services
• Attending boat shows
• Conducting viewings
• Facilitating negotiations between vendors and buyers
• Converting leads
• Gaining instruction to sell craft, writing specs and taking photos for marketing
• Ensure all craft are priced within market value, in right condition
• Closing sales, taking deposits, managing all administration
• Preparing craft for handover, river trials
• Performing works on all vessels, assisting with marine maintenance

Key Skills Required for the Client Engagement Coordinator:

• High levels of customer care and engagement, acts with customers in mind
• Confident solution led problem solver
• Sales and key account management experience within a sales environment
• Strong communication and negotiation skills
• An interest in boats and working outdoors would be an advantage
• Excellent organisational and time management skills
• Ability to build strong long-term relationships
• Action orientated with a drive for results
• High levels of accuracy and attention to detail
• Ability to build positive working relationships
• Adaptable in a changing environment
• Proficient in Microsoft Office
• Own transport due to remote location

What's in it for you?

• Salary of between £30,000 and £35,000 DOE
• Support towards private healthcare after probation
• Working for an established independent business with a collaborative and supportive culture
• Training, progression and development
• Discretionary bonus