Client Care Coordinator

At Onebright, we help organisations and individuals navigate the maze of mental health and wellbeing solutions available; to improve their mental health.  We work across the mental health continuum from performance optimisation, early intervention, prevention, and treatment. 

We have been providing clinical excellence in mental health for over 30 years, pioneering in clinical assessments and treatment, and delivering services to more than 55,000 people per year.

Our deep understanding of mental health and unrivalled clinical expertise enables us to support employees across all workforces. We have developed successful relationships with the major leading service providers of private medical insurance products, occupational health services and employee assistance Programs, making us a leading contributor to mental health support services in the UK.

We now have opportunities to join us as a Client Care Coordinator at our head office in York. You will be working as part of a large, highly trained, dedicated and supportive team dealing with client calls and enquiries:

• You will be engaging in discussions with our clients about their issues, and you will need to be able to record, document all information in real time on our case management systems.
• As a Client Care Coordinator, you will undertake industry leading training to provide you with a detailed understanding of our key performance requirements and system and document management across multiple platforms
• Your IT skills will need to be robust, as you will be working between various Microsoft, CRM, and bespoke software platforms.
• Being responsible for your own portfolio of cases, you will provide pro-active case management through inbound and outbound calls to maintain regular contact with our clients and therapists.
• Having worked in mental health, or having an interest in psychological services is desirable but not essential as all training will be provided.

Additional Information 

• For further information please email or call the Onebright Recruitment Team on for more information.
• Our Client Care Coordinator Team operate between 8am and 7pm Monday to Friday, with expectation to work 1 in 5 Saturdays. 
• Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will seek advice from our HR Team how best to support you.
• If you are selected for this role we will be inviting all successful candidates to join us at our September Induction Course at our Head Office in York.
• Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a DBS & Credit check.