Client Advisor- Luxury Italian Brand

CLIENT ADVISOR- LUXURY ITALIAN FASHION BRAND

KNIGHTSBRIDGE FLAGSHIP & DEPARTMENT STORE LOCATIONS

TEMPORARY BASIS WITH POSSIBILITY TO BECOME PERMANENT 

START JULY 2024

THE COMPANY:

• Based in northern Italy, the brand produces superlative textiles and luxury goods using the world's finest, rarest raw materials. The pursuit of excellence has been its mission for six generations.

THE CANDIDATE

• The Client Advisor represents the Company with clients. Is a professional in the sales of luxury goods, puts his/her talent at the Company service and for the satisfaction and loyalty of every customer. Cooperates for reaching the qualitative and quantitative goals set in his/her department and in the store
• Previous experience in luxury retail- minimum 3 months
• Well presented
• Well spoken in English
• Able to manage stress, adaptable and flexibility
• Teamworking skills
• Problem solving skills, sense of neatness and accuracy
• Full- time available (all days of the week)
• Happy to start as a temp with the possibility of becoming a permanent member of the brand 
• Available from July 2024 on a long term basis 

RESPONSIBILITIES:

• Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction
• Is aligned to the style and to the Brand qualitative standards during the whole sales process and after- sales
• Cooperates with his/her colleagues in order to create a positive environment in the store and pays attention to his/her performance level
• Receives and displays the products according to the established procedures
• Constantly maintains a tidy working place according to the Company guidelines

SALES:

• Is responsible for the sales process following the Company standards
• Provides and maintains a high level of customer service
• Manages commercial relations with clients in order to assure the highest level of satisfaction and enhancing each phase of the commercial relation
• Takes part in the store and department meeting

CLIENT MANAGEMENT AND CRM:

• Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image
• Manages claims with the supervisor support
• Turns every touch point with customers into a positive situations, always promoting Brand image
• Communicates to the Management the collected information regarding clients
• Executes the follow up of clients’ requests

PRODUCT:

• Participates to all the product presentations (of all the product categories) done in the store
• Deeply knows all products of his/her category and is promptly updated on all the product categories present in the store
• Ensures the appropriate care (cleaning, cure, replacement, etc.) of the store

THE PACKAGE: 

• Up to £15 per hour depending on experience (enhanced pay on Sundays & Bank holidays) + holiday pay + pension contributions 
• Weekly pay Methods, with immediate start and flexible hours per week
• Opportunity to develop further and be considered for permanent opportunities

Group Video Interviews are being arranged immediately – please apply as soon as possible with your CV to be booked in.

360 Talent London are a boutique recruitment firm, specialising in the high end retail & ecommerce sector. 

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