Client Account Manager

Reed Business Support are currently recruiting for a Middlesbrough based client who are seeking a permanent, full-time Client Account Manager to join their growing sales team. The role involves managing key client accounts, processing orders, and delivering exceptional customer service. If you have experience in a business-to-business environment or have provided customer service or sales via telephone and email, we encourage you to apply.

• Comprehensive training and ongoing development opportunities.
• Company events to foster team spirit.
• Company pension scheme to support your future.
• Employee discount on products and services.
• Free on-site parking for ease and convenience.
• Yearly bonus to reward performance.

• Respond to customer inquiries via phone and email with promptness, efficiency, and courtesy.
• Troubleshoot customer issues, providing effective solutions and ensuring customer satisfaction.
• Gain a thorough understanding of the company’s products and services to better assist customers.
• Process customer orders, including placement, tracking, cancellations, and modifications, to ensure a seamless buying experience.
• Identify opportunities for up-selling additional products that meet customer needs.
• Maintain professional communication, ensuring customers feel valued and respected.

• Experience in customer service or sales, preferably within a business-to-business environment.
• Strong problem-solving skills and the ability to handle customer issues with patience and empathy.
• Excellent communication skills, both verbal and written.
• Proficiency in managing orders and using email and phone systems effectively.
• Ability to work independently and as part of a team.
• A proactive approach to identifying sales opportunities and promoting products.

Location: On-site

Working Hours: Monday - Friday, 08:30 - 17:00

This is a fantastic opportunity to join an organisation that offers long-term career prospects. Our client looks forward to welcoming a new member to their team who is eager to contribute to their success.

To apply for the Client Account Manager position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in joining our team.