Client Account Coordinator

Client Account Coordinator

Chelmsford

My client, a leading company within their industry sector are seeking an experienced Client Account Coordinator to join their growing team. The successful candidate must have the ability to build strong relationships and focus on exceptional service delivery.

You will have experience liaising with clients, be an excellent communicator and have proven customer services experience. To be successful in this role you will be capable of building strong client relationships and effectively communicating job progression to all areas of the business.

Key Responsibilities

• Building strong relationships with clients to ensure focus is on quality service delivery.
• Updating job status and dealing with client queries by telephone and email.
• Data management / maintenance of in-house database.
• Interpreting reports and communicating finding both internally and externally.
• Producing reports and invoices.
• Contributing to credit control activities as required.
• Contributing to the upkeep and improvement of office processes and procedures.
• Ability/willingness to assist in other areas of the Administration team.

Essential Skills/Experience

• Excellent attention to detail and accuracy is essential in this role.
• Confident communicator.
• Ability to produce reports and documents to a high level.
• Proven literacy and numeracy skills.
• Excellent team player
• Solutions driven
• Good computer skills (Excel, Word, Outlook, Teams etc.)

Personal skills and competencies

• Good technical and interpersonal skills.
• Highly customer focused.
• Able and willing to take on new responsibilities.
• Fast learner.