Change Manager

Change Manager // Commercial Insurance // London Market // Automation // Underwriting

CONTRACT / LONDON / HYBRID / £650 p/day outside IR35

A Leading London Market Insurance client has a requirement for a Change Manager to join their IT & Change team as they embark on a 3 year transformation programme. Commercial Insurance experience is an essential requirement for this role.

Key Responsibilities:

• Be a role model and actively engage with the virtual team of change resources across the business.
• Actively lead and support team activities to drive sharing of knowledge, team building and connection of projects
• Build strong relationships with the business, through a solid and empathetic understanding of the project and impacts, to shape and deliver change plans
• Identify and manage anticipated resistance
• Conduct impact analyses, assess change readiness and identify key stakeholders
• Define and measure success metrics and monitor change progress
• Change activity is effectively connected across the business
• Change lands well and is adopted
• Capacity of the business is effectively managed
• Work with the business to identify new change opportunities that haven't been considered as part of anything else and build them into business cases and resource plans
• Apply change management method, processes and tools to create a strategy to support adoption of the changes required by projects
• Work to gain maximum buy-in from change networks
• Provide day-to-day leadership and support to the change management effort for the assigned project
• Build strong relationships with Communications function to effectively support project and programme change requirements and ensure connection of strategies and plans
• Provide input, document requirements and support the design and delivery of training programs

Skills and Experience

• Commercial Insurance experience
• Experience in organisation design and/or in driving cultural/ behavioural change
• Solid understanding of the change journey, people impact and ability to move through this process when implementing a new way of working
• Experience and knowledge of change management principles, methodologies and tools e.g. Prosci/Adkar/APMG
• Excellent communication skills with a good level of negotiation, influencing and presentation skills.
• Experience developing and driving delivery of change plans
• Flexible and adaptable; able to work in complex, interdependent scenarios and situations
• Experience of major programmes of change
• Experience with project management approaches, tools and phases of the project lifecycle
• A passion for driving operational and cultural change with a specific focus on delivering exceptional customer experience and increased business results.
• A recognised change management qualification or equivalent experience e.g. Prosci/Adkar/APMG