Casualty Claims Adjuster

Primary Details

The opportunity

The Claims team has been built to meet the evolving needs of our business and our customers. The team is a formidable force for QBE, comprising over five hundred people spread across multiple locations within UK and the rest of Europe, and reflecting the diversity and strength of the region. Handling over 200,000 claims a year, QBE has built a reputation for excellence within the market and is widely recognised for its technical expertise

If you are someone who is looking for an excellent opportunity in a role that provides exposure to a diverse caseload with great opportunities to build networks within the wider business, interacting with senior stakeholders and Underwriters then we would love to hear from you!

Your new role

• Investigate and resolve Claims in order to provide excellent Claims handling service with minimal leakage
• Identify and investigate coverage issues so as to ensure that the company’s liability is in line with its contractual commitments
• Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate
• Manage Claims and other material Claims issues in order to resolve and settle claims on an economic basis
• Ensure that Claims fees and advices are responded to within agreed timeframes to ensure good service
• Respond to internal and external stakeholder requests in accordance with service standards
• Flag complaints as required and Treat Customers Fairly
• Maintain knowledge of the Claims Portfolio and provide information to others on request to ensure the effective monitoring of Claims to support Underwriting and Claims decisions
• Reserve accurately to ensure that the Company’s liability is clear at all times
• Maintain efficient handling of their own caseload to ensure the prompt, timely and effective handling of Claims

About you

• Excellent investigative skills
• Proven experience dealing with policy coverage
• Experience dealing with liability negotiations
• Effective communication skills, written and verbal 
• Relationship Management skills
• Able to competently use MS office applications such as Word, Excel and PowerPoint.

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it’s not just what we do that matters, it’s how we do it that makes the difference.  In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include; 

Employer of the Year 2022Winner – Insurance Insider

British Claims Awards 2022 Winner - InsurTech Award 

Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year 

Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response  

Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year 

We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.

We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.