Call Handler - Force Contact and Crime Operations Branch

Can you handle it?

As a GMP Call Handler you will be the first point of contact offering immediate emergency telephone support to the diverse communities of Greater Manchester.

Our offer

The contact management team at Greater Manchester Police respond to 2 million calls for help annually. As a part of our team you will demonstrate compassion, resilience, respect, problem solving and teamwork.

You will be on the frontline, helping people and responding to some of the most difficult situations. This is a tough role but rewarding - your contribution will make a difference to the people and communities of Greater Manchester and will save lives.

You will be responsible for managing digital and telephone contact which will include emergency 999 calls. You will have the ability to remain calm, work well under pressure and identify and record vital details quickly and accurately. You will have excellent communications skills, the willingness to continually develop your skills and knowledge and a clear victim centred focus.

Rewards

We are looking for flexible people who can work shifts. This will be rewarded with market beating enhancements to pay.

In addition to making a difference to the people of Greater Manchester, you will receive extensive training giving you the knowledge you will need to effectively manage contact.

For elements required at the application form (AF) stage, these should be evidenced in your supporting statement. Your supporting statement should be uploaded in the CV Upload section of the application and must be uploaded in a Word Document format.

Shortlisted candidates will be contacted to attend an assessment.

Our aim is to recruit talented people with a diverse range of skills and experiences and welcome applications from all sections of the community.

Those successful will be invited to attend an Assessment session on Saturday 11th May 2024. This will take place between 7.30 and 12 noon at GMP Sedgley Park, Sedgley Park Rd, Prestwich, Manchester M25 0JT. All applications are treated on a first come, first serve basis as there are limited slots available for the Assessment.

Please note, if appointed, the initial training course will be five weeks, Monday to Friday (0800-1600hrs) followed by mentoring on a 24/7 shift basis. No leave will be granted/accepted during the training period.

These posts are based at Force Headquarters, Northampton Rd, Manchester, M40 5BP and Claytonbrook Operational Communications Room, 2 Claytonbrook Road, Openshaw M11 1PP.

These posts attract 20% shift allowance and 14.46% weekend enhancement. The basic salary is £27,789 per annum however please note that shift allowances and weekend enhancements are not payable during the initial training period.

We are committed to ensuring that the diverse make up of our workforce is reflective of the communities we serve. We encourage and welcome applications from all backgrounds and all of our communities, particularly from black, Asian and minority ethnic groups (BAME) who are currently under-represented. All applications are judged on merit.

To apply for this role you must have a good record of attendance, at least during the last two years.

Annual leave entitlement of 24 days + bank holidays, this increases to 29 days + bank holidays at 5 years’ service and 32 days + bank holidays at 10 years’ service.

The successful candidate has the opportunity to join GMP’s Sports and Social Club. For a nominal monthly sum, a wide range of activities are available such as indoor football, tennis, squash and badminton as well as an extensive gymnasium. There is also bar and restaurant facilities with function rooms that can be hired for private events.

Discounts are also available for cinema and theatre tickets.

Other benefits include Blue Light discounts from many high street retailers and a Credit Union which offers financial products exclusively to the Police Family.

A local Government Pension Scheme.

Shift work and work life balance.

Wellness programmes.

Cycle to work scheme.

Car lease scheme.

Most locations have free parking available.