Call Centre Sales Advisor

Annual Salary: £25,515, 3 shift week rotation - 1 in 3 Saturdays, office based. 9 Month FTC with the potential for this to be extended. 

• Location: Peterborough
• Job Type: Full-time

• Generous Bonus Scheme.
• Competitive salary of £25,515.
• 25 Days Holiday plus bank holidays.
• Healthcare, life assurance, and pension contributions.
• Training, team building, and management development programmes.
• Three paid days a year to volunteer at a local charity of your choice.

• Provide administrative support to the department, ensuring all work is processed accurately and efficiently to meet SLAs.
• Support on-phone teams with customer queries, providing accurate information to help resolve issues.
• Deliver the best possible customer service, with the aim of retaining business and enhancing profitability.
• Handle multiple admin tasks, including customer contact via email and telephone.
• Monitor administrative deadlines to ensure FCA guidelines are met and customers are kept informed of their request’s progress.
• Identify and implement opportunities for process and customer experience improvements.

• Experience with a Workflow Management system (WFM).
• Good knowledge of Microsoft Office systems, including Word and Excel.
• Ability to manage and prioritise complex tasks with varying demands at a fast pace.
• Excellent attention to detail and a high level of accuracy.
• Proficient in using multiple systems efficiently and effectively.
• Excellent verbal and written communication skills, with the ability to communicate with customers through various channels and methods.
• Ability to work in a fast-paced, multi-channel environment.