Call Centre Sales Advisor

Posted 3 April by Priority Recruitment
Easy Apply Ending soon
£24,500 per annum
Isleworth , Middlesex
Permanent, full-time

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Posted by Priority Recruitment
Call Centre Sales Advisor
Brentford
Basic £24500, OTE £30,000+ scheme is uncapped.
  • Do you work in a large soulless office?
  • Want to work in a solid industry with no Covid redundancies?
  • Frustrated at only outbound calling?
  • Does one day at work seem to last 3 weeks?
  • Don’t want to work past 6pm?

Then read on…..

We are looking for talented, high-energy, multi-skilled people to take on a role with passion.  It is imperative that you have a PASSION for GREAT service, whilst also being confident to close sales. 

You will be responsible for;
  • Taking inbound enquiries, providing an excellent level of customer service.
  • Explain the product / service in terms that the customer can understand, helping them to make an informed decision.
  • Gaining commitment by way of a refundable deposit. 
  • Making appointments for customers to come into one of the local locations.
  • Speak to customers the length and breadth of the UK.  
  • Ensure all information is documented efficiently into the CRM, and accurately in line with Client & GDPR guidelines
  • Call back customers at agreed times to provide the best service
  • Assist with performance reporting.
  • Escalate complaints to the appropriate line of authority.
  • Comply with all Health and Safety Legislation.
  • Any other tasks assigned by the Line Manager and Senior Management.

The right candidate will have;
  • Able to work between 8:30-6PM Monday-Friday, 9-5:30 Saturday and 10-4 Sundays and bank holidays. 5 days over 7 shift pattern. 
  • Flexibility to work 1 weekend in 4 (or more if that suits you).
  • Telephone-based customer service experience, maybe even some sales experience too?
  • Clear communication style, able to work well over the phone and on emails
  • Self-motivation, don’t need someone on your should pushing you every 5 minutes
  • Excellent listening skills, able to absorb the customers’ requirements
  • Be a problem solver, having a passion for reaching a successful resolution
  • Be able to confidently introduce new products to customers
  • Strong organisational skills
  • Absolute PASSION for delivering GREAT customer service
  • Excellent IT skills, comfortable learning new programs and systems
  • Able to work in a small team (currently less than 10)

Good to have but not essential;
  • Sales Experience

What the successful candidates will receive;
  • No late nights- the latest finish time is 6pm
  • Learning and development
  • Opportunities for progression
  • Personal commission program
  • Job security- no layoffs through Covid
  • Opportunity to work in a friendly team, that works together to achieve goals

Reference: 52413671

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