Business Support Officer

Stockport Council are seeking a Business Support Officer on a full time, temporary basis.

Contract: Initially until 31/08/24

Location: Edward Street, Stockport

Hours: 37 per week, 08:30-17:00 Monday to Friday

Main Purpose of the Job

To be a member of the Adult Social Care Front Door Team who are the first point of contact for enquiries to Social Care, providing a responsive and effective service and ensuring all customer contacts are handled in a professional and appropriate manner.

To effectively record information received into appropriate referrals for internal and external teams and offer information advice and guidance to colleagues and customers on referrals and services.

Key Responsibilities

• To act as the first point of contact for Adult Social Care
• To accurately evaluate and record customer needs and respond appropriately, within agreed policies, guidelines, and procedures.
• To provide information, advice, and guidance in a timely and efficient manner.
• To work effectively with Adult Social Care, service providers and other partners.
• To respond in a positive manner to enquiries from customer contact, by phone, letter, email, in person.
• To accurately identify problems, including risk, and handle difficult or aggressive situations and escalate accordingly to Front Door Managers.
• To work positively and inclusively with colleagues and customers so that the Council provides a workplace to deliver a service that does not discriminate against people on the grounds of their age, disability, gender reassignment, marriage, civil partnership, pregnancy, maternity, race, religion, belief, sex, or sexual orientation.
• To fulfil personal requirements, where appropriate, with regards to Council policies and procedures, standards of attendance, health, safety and welfare, customer care, emergency, evacuation, security, and promotion of the Council’s priorities.

About you

• Experience of working within a customer service environment and providing effective service.
• Analytical skills with the ability to interpret information and identify inaccuracies.
• Experience of working in a local government, public sector, or similar service environment.
• Effective verbal, written and presentational communication skills.
• A knowledge and understanding of Adult Social Care and/or partner agencies.
• Effective interpersonal skills, working with colleagues to achieve positive outcomes.
• Effective organisational skills and experience of working in a fast-paced environment.