Block Manager

Block Manager
To manage an allocated portfolio of buildings, providing efficient and accurate administrative and day to day management.

Key Responsibilities:

• To carry out various property management tasks as directed
• To participate in Company wide initiatives both internally and for external clients Property Portfolio:
• Ensure that company policies and procedures are consistently applied to required standards.
• Oversee day to day maintenance of leasehold properties.
• Attend client Board meetings, including AGM’s and Directors meetings.
• Oversee day to day, contracted and cyclical maintenance programs.
• Assist with the project management of major internal and external works along with the relevant surveyor or relevant professional consultant.
• Liaise with local councils and government bodies and police to adhere to relevant regulations.
• Manage hard and soft copy data and e-mails and ensure all client files are updated.
• Deal with flat owners/tenants’ queries verbally and in written form.
• Manage on-site staff and associated relevant employment issues.
• Issue and ensure collection of service charge and ground rent arrears.
• Produce budgets, including reserve funding for the forthcoming years for Board approval.
• Oversee budget, year end accounts memos / accounts and quarterly client statement process to ensure that time scales are met and review accounting information to ensure accuracy.
• Manage the portfolio arrears levels and credit control procedures taking steps to meet agreed targets and understanding reasons for variations
• Manage expenditure against budget throughout the financial year and produce reports as required for the Board.
• Carry out regular site visits to ensure all buildings are in good order.
• Action insurance claims efficiently and effectively
• Circulate information to residents concerning management issues.
• Ensure Health & Safety regulations are adhered to and that General and Fire Risk assessment recommendations are implemented.
• Possess and maintain legal knowledge and understanding of relevant leasehold, Landlord and Tenant Act, Section 20 Notices and related lease restrictions and covenant issues.
• Ensure that fees are charged as and when appropriate for works outside the management contract - EG; S20 fees.
• Review and agree all circular & client correspondence including newsletters ensuring that communication is regular and accurate.

Hours and Environment
9am to 5.00pm, Monday to Friday. However, you may often need to work extra hours and also attend client meetings in the evenings.
Your role will be mainly office based, although you will also be required to visit residential development sites or to attend meetings and conferences.

Skills and Attributes
You should have:

• Knowledge of relevant Landlord and Tenant Act, RICS and ARMA Guidelines and Regulations and procedures and best practice on disseminating.
• Residential block property management advice.
• Sound ability to recognise and understand buildings maintenance issues.
• Experience in interpreting, advising and implementing company procedures in a consistent manner.
• The verbal communication skills to debate with a diverse client group and internal staff.
• The ability to carry out presentations and training sessions both internally and externally.
• The written communication and numerical skills to produce succinct correspondence and reports.
• The ability to research, analyse and reason logically and effectively within tight and conflicting timeframes.
• Excellent IT skills including Word, Excel skills
• Experience in leading and working effectively in teams.
• Experience in supervising on site staff and assuming responsibility for workload allocation, identifying development needs and performance planning and feedback.
• A commitment to providing high level customer service.
• To carry out any other reasonable tasks as may be instructed by the Directors to meet the needs of business
• Entry

You should have at least 3-5 years’ experience at residential block property manager level and managed a dedicated portfolio of developments.

Training
Desirable qualifications are:
IRPM Part 1 and Part 2

Job Type: Full-time
Experience:
Block Property Management: 3 years (Required)