Assistant Property Manager

We’re working with a boutique Managing Agent in the Heart of London. Their close-knit team services an established leasehold portfolio, one they’ve been successfully managing for years. With the team taking on more business, they’re now looking for an Assistant Property Manager / Assistant Block Manager to join their growing workforce.

The role of the Assistant Property Manager is pivotal, acting as the central link between the Property Manager and their office support, whether that be credit control, accounts payable or senior management. They also enable the Property Manager to provide an effective service to our clientele.

It is essential to ensure that the support team promptly fulfils, and actions requests made by the Property Manager to achieve this. It’s a collaborative, team effort to service our portfolio.

As the new Assistant Property Manager, your role will be to work 1-1 with one of our Property Managers. You’ll work with the Property Manager to manage an assigned portfolio across London.

This position requires you to be someone with excellent organisational skills, a keen eye for detail, great admin and customer service skills and the ability to work well as part of a close-knit team. Your role will include but will not be limited to:

• Managing the service sheets and scheduling for the portfolio, ensuring all services are accurately recorded on property files.
• Overseeing the portfolio's maintenance log by recording entries, logging details, and following up with contractors for necessary repairs and work.
• Reviewing each maintenance report with the property manager and scheduling Fire Risk Assessments (FRAs) as recommended.
• Assisting in preparing LPE1 packs for the PM and gathering supporting documents as needed.
• Serving as the initial contact for leaseholders, addressing queries promptly and effectively.
• Maintaining up-to-date property data, updating systems and files, and providing information upon request.
• Ensuring all certificates and reports are current and properly filed.
• Conducting property reviews to guarantee that maintenance, cleaning, and utilities are managed effectively and meet high standards.
• Supporting the PM with Quarterly reports, Freeholder Statements, Site visit checklists, Budget letters, etc.
• Following up on communications from property managers.
• Organizing signage and hardcopy notices.
• Performing various adhoc administrative tasks.
• Managing diaries and calendars on a daily basis.