Assistant IT Manager

• Job Type: Full-time
• Location: Norwich
• Salary: Up to £34k

We are seeking an IT Technical Support Specialist to join our team and play a pivotal role in implementing our IT strategy and service provision. This role involves working closely with the IT Services Manager and senior colleagues, providing technical support across the Academy Trust, and mentoring other team members. The ideal candidate will be capable of operating independently and deputising for the IT Services Manager when necessary.

• Assist in implementing IT policies and procedures within the Academy Trust.
• Participate in the IT Steering Group and contribute to IT service and infrastructure proposals.
• Manage IT services and networks, ensuring effective server and network management.
• Create and manage user accounts, ensuring correct access rights and regular auditing.
• Advise on software/hardware compatibility and oversee installations and licence management.
• Maintain asset records and manage the disposal of redundant equipment.
• Ensure robust data back-up procedures and system security.
• Monitor IT resource usage and report any misuse in line with Trust policy.
• Provide technical support and training to staff and pupils, and mentor IT Services Team members.
• Liaise with external contractors for procurement of IT equipment and infrastructure upgrades.

• Proven experience in IT technical support and strategy implementation.
• Strong knowledge of IT services, server and network management.
• Experience with system and information security, including GDPR compliance.
• Ability to provide support and training to a diverse group of users.
• Excellent organisational skills and the ability to prioritise effectively.
• Strong communication skills and the ability to work collaboratively.

• Competitive salary and opportunities for professional development.
• Supportive and collaborative working environment.
• Participation in whole school events and contribution to the Trust’s ethos.
• Comprehensive health and safety policies.

To apply for the IT Technical Support Specialist position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.